The AI Receptionist for Hotels

Your 24/7 AI
Receptionist —
Inside Every Room

Real-time voice AI avatar that answers guest questions, handles requests, and reduces front desk workload.

Real-Time Talking Avatar Not a Chatbot 24 / 7 · 95+ Languages
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Alex — AI Hotel Receptionist
ALEX IS LISTENING
Room 214 · 11:43 PM"Is the spa open tomorrow?"
Room 507 · 7:02 AM"What time is checkout?"
Room 118 · 3:15 PM"Can I get extra towels?"
Scan to Meet Alex
Luxury HotelsBoutique ResortsCity HotelsAirport HotelsSpa RetreatsBusiness HotelsHeritage PropertiesAll-Inclusive Resorts Luxury HotelsBoutique ResortsCity HotelsAirport HotelsSpa RetreatsBusiness HotelsHeritage PropertiesAll-Inclusive Resorts
Process

From Scan to Conversation
in Under 3 Seconds

No app downloads. No hold music. No front desk queues. Instant intelligent hospitality — in every room, around the clock.

01
⬛

QR Card in Room

A beautifully designed QR card sits on the bedside table or welcome tray, fully branded with your property's identity.

→
02
📱

Guest Scans

Any smartphone camera opens the link instantly — no app, no account, no friction. Works in under 3 seconds on iOS and Android.

→
03
🎙

Alex Greets Them

A lifelike, talking AI avatar appears and greets the guest warmly. Real-time voice — they just start speaking naturally.

→
04
✓

Need Fully Handled

Request answered, service booked, complaint logged. All resolved in one conversation. Your team notified automatically.

Real Guest Conversations

What Guests Actually Ask
at 2 AM

Alex handles the full range of hotel guest needs — from the mundane to the urgent — so your team can focus on exceptional in-person service.

Room 412 · 2:14 AM
"The heating isn't working and it's freezing in here."
Alex apologises, logs a maintenance ticket, offers extra blankets from housekeeping, and confirms an engineer will attend by 8 AM.
Maintenance · Ticket Logged
Room 203 · 7:45 AM
"I'd like breakfast in my room — what can I order?"
Alex reads the full in-room dining menu with prices, takes the order, confirms delivery time, and logs it into the F&B system.
Room Service · Order Placed
Room 311 · 11:20 PM
"Can I get a late checkout? We have a 6 PM flight."
Alex checks availability, confirms 2 PM late checkout, logs it on the reservation, and sends a confirmation email to the guest.
Reservations · Confirmed
Room 108 · 3:30 PM
"We'd love to book the spa — what's available tomorrow?"
Alex lists available time slots, describes treatments, takes preferences, and books the appointment into the spa management system.
Spa · Booking Confirmed
Room 517 · 9:15 PM
"We have a baby — is there a pharmacy nearby that's open?"
Alex finds the nearest 24h pharmacy, gives the address, walking directions, and offers to book a taxi — all in 30 seconds.
Concierge · Assisted
Room 224 · 8:00 AM
"¿Pueden enviar toallas adicionales a nuestra habitación?"
Alex responds fluently in Spanish, dispatches a housekeeping request for extra towels, and confirms a 15-minute ETA.
Housekeeping · Dispatched
Capabilities

Built for
Hotel-Grade Hospitality

Every feature designed for the specific demands of hotel operations — not repurposed from a generic SaaS chatbot tool.

🎭

Talking Avatar, Not a Widget

A photorealistic avatar with lip-sync, expressions, and a warm voice. Guests feel heard — not processed. This is the difference between hospitality and tech support.

🗣

Real-Time Voice AI

Sub-200ms response with natural conversation flow. Understands accents, interruptions, background noise, and guest intent — even at 3 AM from a tired traveller.

🌐

95+ Languages, Auto-Detected

Alex automatically detects the guest's language and responds fluently. No menu to select. No language barrier for international guests. Mandarin, Arabic, German — instantly.

🏨

Deep Hotel Intelligence

Trained on your specific property — dining menus, spa services, room types, policies, check-in procedures, local tips. Your expertise, available to every guest, every night.

🔗

PMS & System Integration

Connects to your Property Management System, F&B ordering, spa booking, and housekeeping tools. Every request flows directly into your existing operations workflow.

📊

Guest Insights Dashboard

Understand what guests need, when, and why. Spot recurring service gaps before they become TripAdvisor reviews. Every conversation becomes operational intelligence.

24/7
Always On Duty
<0.2s
Response Latency
95+
Languages Spoken
73%
Front Desk Calls Reduced
Live Demo

Meet Alex.
Right Now.

Scan the QR code with your phone camera and meet Alex — our demo hotel AI receptionist. No app, no login, no setup.

  • Works on any smartphone — iOS or Android camera app
  • Full real-time voice conversation, not a chatbot demo
  • Ask anything — spa, checkout, room service, complaints, local tips
  • See the talking avatar live in under 3 seconds
Connecting to Alex…
Alex is listening
From Hotel Teams

What Properties
Are Saying

From boutique hotels to city properties — here's what the real-world impact looks like for hotel teams and their guests.

★★★★★

"We installed HIReception in all 84 rooms. Front desk call volume dropped by two-thirds in the first month. Our night team finally has breathing room."

Marco R.General Manager · Boutique City Hotel, Milan
★★★★★

"Our international guests love it. Alex speaks to them in their own language — Mandarin, Arabic, German — without any configuration. It felt like magic the first time."

Sophie L.Director of Guest Experience · Luxury Resort, Côte d'Azur
★★★★★

"I was sceptical — we'd tried chatbots before and guests hated them. HIReception is completely different. Guests think they're talking to a real person. The reviews reflect it."

James T.Operations Manager · Heritage Hotel, London
Pricing

Transparent Pricing
for Every Property Size

No setup fees. No long-term lock-in. 14-day free trial on every plan — see the impact before you commit.

Starter
$79
/ month per property
  • Up to 50 rooms
  • Standard Alex avatar
  • Unlimited conversations
  • 10 languages
  • Basic analytics
  • Email support
Start Free Trial
Professional
$199
/ month per property
  • Unlimited rooms
  • Custom branded avatar
  • 95+ languages
  • PMS & system integrations
  • Full analytics dashboard
  • Staff notification routing
  • Priority support
Start Free Trial
Enterprise / Chain
Custom
multi-property & white-label
  • Portfolio-wide deployment
  • White-label & custom branding
  • Bespoke AI training per property
  • Dedicated account manager
  • SLA & enterprise security
  • On-site onboarding
Not a chatbot

Your Guests Want
to Talk,
Not Type.

Chatbots make guests feel like they're filing a support ticket. HIReception is a real-time talking avatar — a face, a voice, a presence. It listens, speaks, and responds the way a great concierge would. The difference isn't a feature. It's the entire guest experience.

✕ Typical Hotel Chatbot
✓ HIReception Avatar
Text only — guests type at midnight
Real-time voice — just talk, like a person
Static widget with canned responses
Expressive talking avatar with lip-sync
Falls back to "I don't understand"
Understands context, accents, and intent
Feels like IT support, not hospitality
Feels like a warm, knowledgeable concierge
Guests still call the front desk afterward
Issues fully resolved — zero follow-up calls
No face, no personality, no brand presence
Custom avatar with your hotel's identity

Your Next Guest is
Scanning a QR Code.
Will Alex Be Ready?

Join hotels that have replaced late-night hold music with a face, a voice, and an instant answer — every night, in every room.

Start Free — No Card Needed